Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, completely new, unworn, unused, and untested, with all original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at supportvitastride@gmail.com. Once your return request has been reviewed and approved, we will provide the appropriate return address and detailed return instructions. Please do not send any items back without contacting us first, as returns sent to an incorrect address may not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package. Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportvitastride@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return condition requirements

To be eligible for a return, the item must be returned in the same condition in which it was received: completely new, unused, unworn, and untested, with all original tags attached and in its original packaging.

Returns will not be accepted for items that have been used or worn, even if they have only been used or worn for a short period of time. The fact that an item was only used for a few minutes, hours, or days does not change this condition.

Items that have been washed, cleaned, modified, or that show any signs of use, including dirt, stains, odors, wear, marks, stretching, deformation, or any other alteration from their original condition, will also not be accepted for return.

All returned items will be inspected upon receipt. If an item does not meet the conditions stated above, we reserve the right to refuse the return or reduce the refund, where permitted by applicable law.

Items must be returned complete with all accessories, manuals, and original packaging.

If you have purchased a pack consisting of multiple products, the entire pack must be returned. Even if only one of the products included in the pack has been tried on or used, a full or partial return will not be accepted.

Gift cards are non-refundable.

Products Damaged During Shipping

If you receive your order with the package or product damaged, you must notify us within a maximum of 3 calendar days from receipt, providing photographs of the packaging and the product.

Incidents reported after this period may not be accepted, without prejudice to any rights you may have as a consumer under applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is delivered to a country within the European Union, you have a legal right to cancel your purchase within 14 days. As part of our customer service, we voluntarily extend our return period to 30 days where this policy applies. If local consumer protection laws provide greater rights, those rights will prevail.

If a return does not meet the conditions of this policy, we may refuse the return. In such cases, the customer may request that the item be shipped back at their own expense.

Refunds

Shipping Address

It is the customer’s responsibility to provide all the information required for delivery correctly, including their full name, address, house or apartment number, postal code, city, and any other necessary details.

If an order cannot be delivered due to an incorrect, incomplete, or incorrectly entered address provided by the customer, the store is not responsible for the loss, return, or failure to deliver the package.

In such cases, no refunds will be issued. Any additional costs resulting from an attempted reshipment will be the customer’s responsibility.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at supportvitastride@gmail.com.

This Return & Refund Policy applies worldwide. If the consumer protection laws of your country provide rights that cannot legally be excluded or limited, those rights will apply in addition to this policy.